We will meet our obligations under the Consumer Guarantees Act.
General books may be returned for exchange for store credit so long as the books are returned in unused, unread, original condition and the itemised receipt is presented within 28 days of purchase. The cost of returning books to Vic Books lies with the purchaser.
General books purchased in store also require presentation of an exchange card.
Textbooks may be returned for exchange or store credit up until the end of the third week of Trimester 1 and Trimester 2 or the end of the second week of Trimester 3. Proof of withdrawal of course is required. The cost of returning books to Vic Books lies with the purchaser.
The textbooks must be returned in unused, unread, original condition and the itemised receipt and proof of withdrawal of course also presented.
Return exceptions include: shrink wrapped items where the shrink wrap has been removed, calculators, gift vouchers, sale products, special orders and E-book access codes. These cannot be returned.
Student notes may not be returned.
Graduation photo sessions a full refund will be given where a full seven days' notice of cancellation of appointment has been made. After this time, no refunds, exchanges nor store credit will be given.
We offer a free customer collect option with three pick up locations: Vic Books Kelburn, Vic Books Pipitea, and the Victoria University Te Aro campus Resource Shop. The return policy above applies to Customer Collect purchases, after which time the sale is final. Customers have one calendar month in total to collect their purchase. Purchases that are not collected within one calendar month will be disposed of.
Parcels within New Zealand are sent using NZ Courier. Where a P.O Box is provided we use NZ Post services. Orders placed online will usually be despatched within one business day and delivered within 1-2 business days. Exact delivery time frames and charges depend on location.
We also offer international courier. Price is calculated at checkout. Please be aware that due to the ongoing Covid-19 pandemic there are major delays for international deliveries.
This is the official website of Victoria University Book Centre Ltd t/a Vic Books. By accessing our site you agree to our terms and conditions as outlined on this page.
The content on our site is for information only. While we try to ensure that the content of our site is free from error, we do not warrant its accuracy, adequacy or completeness or its suitability for your intended use. The content on our site is not intended to be a substitute for commercial judgement or professional advice, and you should not act in reliance upon any of our site's content, without first obtaining professional advice relevant to your circumstances.
Overseas customers and international students
Customers, and students, who are not resident in New Zealand do not have to pay GST on their purchases. However, if your book is delivered to a New Zealand address GST is payable.
To calculate the GST-exclusive cost of your textbooks, enter the full price into the GST calculator here.
How we use your information
When transmitting your personal information over the Internet, you should remember that the Internet is not a secure environment. Any personal information you transmit to Vic Books may be used by Vic Books to provide information to you about the full range of products and services offered by Vic Books. We do not sell, publish or give away your information. Information about you provided to us can be used by us to carry out our business.
We disclaim, to the extent permitted by law, all liability or responsibility to anyone for any direct or indirect loss or damage that may result from the action or failure to act by anyone in reliance on the content of our website.
Changes to content
All content on this site (including these terms of conditions) is subject to change at any time.
Unless otherwise specified, the content on this site has been prepared in accordance with New Zealand law for the supply of products and services to persons resident in New Zealand only. The content of this website and any contracts formed with Vic Books arising out of this site are governed by New Zealand law and New Zealand Courts have jurisdiction.
Please contact Vic Books for prior permission if you wish to create a hypertext link to any page on this Vic Books website. If you create a link to the Vic Books Website, you remain fully responsible for any consequences of that link, whether direct or indirect and you will protect Vic Books against all loss, damage, liability, costs or expense arising from or in connection with the link. Vic Books accepts no responsibility or liability in relation to any content on other websites that are not under our direct control.
The content of our site is protected by copyright and no part of our site may be reproduced or adapted in whole or in part without our prior consent.